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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-25-2020 02:28 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have used my HP Envy 6230 for photo scanning many times. There seems to have been an update and now the editing functions look different. I can't crop photos as before, there is a grid which is really cumbersome to use, rather than the crop box.  The image sometimes disappears during editing, or when I click edit I just get the tools and photo has gone,or the photo has areas replaced by black blocks. 

I have spent one hour trying to scan one photo without success. what can I do?

Category:
1 person had the same question
5 REPLIES 5

‎10-25-2020 07:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL software solution?

 

If not, can you download and install?  Try this link to get the software:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-6200-all-in-one-printer-ser...

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=b1PeRNwM1IE

https://www.youtube.com/watch?v=vxQd4C0PWcM

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software
HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software
youtube.com/watch?v=QQDg9R-o1zU
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the HP Envy Photo 7800 series printer wirelessly, download & install the full feature software. The full featured software is available under Software - Utility on the HP ...
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‎10-26-2020 04:23 AM

HP Recommended

I have the same problem with my printer , It was always working well , now I am receiving a message " SCAN not available at this moment" 

please give me a solution.

 

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‎11-27-2020 10:05 AM

HP Recommended

Thank you but I could not download that package (6200 series full software) - the error said I needed to be part of the Administrators group. I am administrator on this computer, but maybe the link was only one you could use as HP employee.

 

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‎11-27-2020 10:15 AM

HP Recommended

Hi @Cariyo 

 

The link is public.

 

Try these to navigate and get the HP FULL software:

 

www.hp.com > Support > Software & drivers > Printer > enter envy 6230 > Go to Software - Utility and download 

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories  (129.1MB)

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎11-29-2020 02:57 AM

HP Recommended

I have the same issue for HP ENVY 5530

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