cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Cariyo
New member
2 1 0 0
Message 1 of 6
256
Flag Post

Problems using Scanner HP envy photo 6230

HP Recommended
Microsoft Windows 10 (64-bit)

I have used my HP Envy 6230 for photo scanning many times. There seems to have been an update and now the editing functions look different. I can't crop photos as before, there is a grid which is really cumbersome to use, rather than the crop box.  The image sometimes disappears during editing, or when I click edit I just get the tools and photo has gone,or the photo has areas replaced by black blocks. 

I have spent one hour trying to scan one photo without success. what can I do?

5 REPLIES 5
greenturtle
Level 15
Level 15
13,475 13,318 1,374 3,614
Message 2 of 6
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL software solution?

 

If not, can you download and install?  Try this link to get the software:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-6200-all-in-one-printer-ser...

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=b1PeRNwM1IE

https://www.youtube.com/watch?v=vxQd4C0PWcM

 

Hope that helps!

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to connect the HP Envy Photo 7800 seriesprinter ...
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows you how to Scan Multiple photos with Automatic Cropp...
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
Was this reply helpful? Yes No
corr56
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I have the same problem with my printer , It was always working well , now I am receiving a message " SCAN not available at this moment" 

please give me a solution.

 

Was this reply helpful? Yes No
Cariyo
Author
New member
2 1 0 0
Message 4 of 6
Flag Post
HP Recommended

Thank you but I could not download that package (6200 series full software) - the error said I needed to be part of the Administrators group. I am administrator on this computer, but maybe the link was only one you could use as HP employee.

 

Was this reply helpful? Yes No
greenturtle
Level 15
Level 15
13,475 13,318 1,374 3,614
Message 5 of 6
Flag Post
HP Recommended

Hi @Cariyo 

 

The link is public.

 

Try these to navigate and get the HP FULL software:

 

www.hp.com > Support > Software & drivers > Printer > enter envy 6230 > Go to Software - Utility and download 

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories  (129.1MB)

 

Hope that helps!

 

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Was this reply helpful? Yes No
corr56
New member
3 2 0 0
Message 6 of 6
Flag Post
HP Recommended

I have the same issue for HP ENVY 5530

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation