Problems with HP Color LaserJet Pro MFP 3301. Sanning to email?

[KAP33]

Yes unable to scan to e-mail. Also would like to say I have never seen worse Tech support from web page in my life. I worked in IT for 15 years.

[VikramTheGreat]

Hi @KAP33,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be to encounter issues with scanning to email on your HP Color LaserJet Pro MFP 3301sdw — especially with your extensive IT background. Let's try to get this resolved with some straightforward steps.

Step 1. Verify Network and Email Server Settings

Check Network Connection:

• Ensure the printer is connected to the same network as your PC.
• Go to the printer's Control Panel > Network Settings > Wireless or Ethernet to confirm the connection.

Test Internet Connection:

• Ensure the printer can access the internet by performing a Network Configuration Report from the printer settings.

 Step 2. Set Up Scan to Email (Step-by-Step)

1. Access Embedded Web Server (EWS):

• Find your printer's IP address on the printer's control panel.
• Enter the IP in your web browser.

2. Go to the "Scan" Tab and Select Scan to Email Setup.

3. Configure SMTP Settings:

• Outgoing SMTP Server:
• For Gmail: smtp.gmail.com
• For Outlook: smtp.office365.com
• Port:
• 587 (TLS/STARTTLS) or 465 (SSL)
• Enable Authentication:
• Enter your email and app-specific password if using 2FA.

4. Test Email Function:

• Send a test scan to your email.

Step 3. Run HP Print and Scan Doctor

• Download from HP Print and Scan Doctor.
• Run the tool and follow the instructions.
• Check for network, software, and firmware issues.
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support