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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-01-2016 11:48 AM

HP Recommended
Operating System: Mac OS X 10.11 El Capitan

Hello, I bought a HP LaserJet PRO MFP M477fdw.

 

Scanning one side is OK but the printer is supposed to be able to do duplex scanning. I cannot find such feature in System Preference-> Printer & Scanner. In HP Easy Scan, there is a duplex option but even I chose it, hitting the button scan on the computer scanned only one side. Anybody knows how to scan both sides at the same time?

 
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2016 12:05 PM

HP Recommended

Please try scanning with HP Easy Scan by following these steps:

 

Open HP Easy Scan and then open the Presets menu, from the Presets menu set the type as Document and the source as Document Feeder, then check the box to scan both sides.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎09-01-2016 12:05 PM

HP Recommended

Please try scanning with HP Easy Scan by following these steps:

 

Open HP Easy Scan and then open the Presets menu, from the Presets menu set the type as Document and the source as Document Feeder, then check the box to scan both sides.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-05-2016 09:49 AM

HP Recommended

Thank you very much ShlomiL!

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