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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-03-2020 11:00 AM

HP Recommended
Product: Deskjet 2600 series 2
Operating System: macOS 10.15 Catalina

Hello, 

 

My scanner seems to only put out vertical purple/pink lines when scanning in colour. See below for example:

Scan Test.jpg

 

Scanning in greyscale is problem free.

 

I've tried cleaning the glass, but to no avail. I'm not sure if i can fix this problem myself? Any suggestions welcome.

 

Many thanks,

3 REPLIES 3

‎02-03-2020 08:05 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to copy?  If the copy is showing the same results, it's likely the scanner is defective.

 

Contact HP for support if the printer is still under warranty.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎02-04-2020 10:30 AM

HP Recommended

Hi, 

 

Thanks for your reply. When I copy in greyscale it prints out correctly. When I copy in colour it prints out all the purple lines etc.

 

I suspect the device is long out of warranty. What would you suggest?

 

Thanks,

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‎02-05-2020 07:55 PM

HP Recommended

Hi,

 

Nothing much to do since it seems (indeed) that the scanner is defective.

 

One suggestion since the print is still working is to use your phone camera as a "Scanner" and then print it.  Tedious but at least you can still print.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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