RESTORE IRIS OCR SOFTWARE

[Jimtwo]

Complete system re store.  Re installed HP printer from original disk. Printer and scan work. IRIS OCR does not work.

[Andr-1611 · Accepted solution]

Hello @Jimtwo,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP LaserJet Pro MFP M227fdw / Ultra MFP M230fdw Full Feature Software and Drivers ",

1) File name: Full_Webpack-44.11.2775-LJM227-M231_UWWL_4_1_Full_Webpack.exe (184.2 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. read this: Uninstall the HP software, drivers, and apps used with HP printers. 
3. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
4. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
5. Restart the PC
6. Close all programs
7. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
8. search for "HP [printer name]" and delete all this folders
9. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
10. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
11. Please note: WLAN has to be deactivated!
12. Restart the PC
13. Close all programs
14. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE 1), see above.
15. The installation was completed successfully, now you must ...
16. Restart the PC again
17. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Jimtwo]

Andr-1611

Thank you for the expert advice.

I had the "Full Feature Software" from a previous download.  Otherwise your instructions were very clear and easy to follow.  The end result was a successful restore.

Thanks again        

[Andr-1611]

Hi Jimtwo,

you’re much welcome, great to hear that the problem has been resolved!

Kind Regards
Andr-1611