• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-05-2018 06:31 PM

HP Recommended

I set the default to 2 sided scanning from the front panel.  Now I want to set it back to simplex.  Aaaaagggg I cannot figure out how?  Am I blind???  

Please help 😞

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2018 09:41 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Assume that you are referring to Scan to Computer from the Printrer front Panel.

 

Should be an easy fix.  

 

The Simplex or Duplex scan is following the settings on the HP Scan Software. Hence you need to go to the HP Scan software and set it as "1-sided", do a scan and save the settings and then after that, scan to computer will scan simplex.

 

This resource will show you what we meant:

(different printer but it applies to your printer model as well)

 

How to use "Scan to Computer" feature properly

 

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-05-2018 09:41 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Assume that you are referring to Scan to Computer from the Printrer front Panel.

 

Should be an easy fix.  

 

The Simplex or Duplex scan is following the settings on the HP Scan Software. Hence you need to go to the HP Scan software and set it as "1-sided", do a scan and save the settings and then after that, scan to computer will scan simplex.

 

This resource will show you what we meant:

(different printer but it applies to your printer model as well)

 

How to use "Scan to Computer" feature properly

 

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-07-2018 01:36 PM

HP Recommended

Greenturtle,

 

Thank you so much!  That got me fixed up!

 

Note to any interested readers.  What I was doing wrong was assuming I could go to the front panel and change the setting.  In reality you can only change the duplex/simplex setting during a job.  In order to configure singel/double sided scanning you must have documents in the adf.

 

Thanks to all,

 

Mark

Was this reply helpful? Yes No

‎03-08-2018 07:12 AM

HP Recommended

Hi @SirMarkofATX,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.