ADF says "document loaded" when no document is loaded

[barbgsd]

I tried the above mentioned ways to fix the problem.  No luck, my printer is a HP Color LaserJet Pro MFP M277dw

I cannot scan anything at all as it wants to grab it from the loaded docemnt that is not there.

[Betty0610]

@barbgsd

Welcome to the HP Support Community.

Are you able to copy and scan from the scanner glass?

Let's clean the rollers inside of the Document Feeder:

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Remove the original document from the ADF.

3. Press the Power button to turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Open the ADF cover.

   Figure : Open the ADF cover

   

6. Find the paper pick rollers and the separator pad inside the ADF.

   Figure : The paper pick rollers and separator pad

   

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

8. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

9. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.

10. Close the ADF cover.

    Figure : Close the ADF cover

    

11. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.

    NOTE: 

    Do not load more than 35 pages in the ADF. Larger stacks of paper can lead to pick problems.

12. Slide in the paper width guides until they are snug against the paper.

    Do not push the paper width guides in so far that they bend the paper.

13. Reconnect the power cord to the rear of the printer.

14. Press the Power button to turn on the printer.

Try to print, scan, or copy again. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!