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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-10-2019 06:42 PM

HP Recommended

Mine has been doing the same thing     A HUGE band on one side    Scan or print!  Copy too!    I hardly use my printer so when it first appeared i didnt think anything of it...   a year later it still appears

2 REPLIES 2

‎10-10-2019 06:45 PM

HP Recommended

Also     This happened too about 6 mos after I bought it....   I just dont use it enough to concern myself with it and now I’m just annoyed I need to buy another  one again!   Guaranteed it wont be HP   I have had nothing bit problems and cuts service with HP     My touch screen computers as well!!!!!   UGH   So annoyed! 

 

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‎10-10-2019 07:21 PM

HP Recommended

@Megsxoxo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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