HP Officejet Pro 8500 ADF Problem "Reload Document Restart Job" Message

[cwh1]

I had exactly the same problem. Carried out your instructions and now the printer will not power up at all. The green light on the on/off switch is on but nothing happens.

[Raj1788 · Accepted solution]

@cwh1

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that the printer is not powering on, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Is the printer directly connected to the wall outlet?

Are you facing this issue after an update?

However, I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!