With HP Pro 9010 the same problems in Catalina, Scan to computer from the printer. From the app on computer no problem.
This document should help you, especially the FAQ section: https://support.hp.com/us-en/document/c04788799
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I am an HP Employee
@Betty0610, sorry but your information wasn’t helpful.
Scan to computer d’not work.
The solution is https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Scan-to-Network-Folder-Setup-for-Officejet-Pro...
That's goo to hear 🙂
Do get back to us in the future for further assistance.
Have a nice day!:)
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