Officejet Pro 6978 set up scanner to use document feeder. It only scans from the glass.

[ITPerson1]

Just purchased the HP Officejet 6978 today and ran into the exact same problem.  No way to scan from the machine using the ADF and no way to change the source on the machine to use the ADF for scanning.  VERY frustrating and disappointing. 

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

If you have already installed the FULL feature software, then move to the nex step:

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)

If you have already done all that, then please watch this video:

How to use "Scan to Computer" properly

(different prnter but the steps are the same)

Hope that helps.

[breaksba]

Is it true that the HP 6978 only scans from the glass...i.e, you can not use the feeder to scan a document?

[greenturtle]

Hi @breaksba

Thanks for using the HP Support Community.

It's not true that the HP OfficeJet Pro 6970 series scans only from glass.

Check out this resource on how to scan multiple pages from the ADF:

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

For more scanning tips, click here.

Hope that helps!

[hench]

is it true you cant use adf for scanning?

[greenturtle]

Hi @hench ,

Thanks for using the HP Support Community.

Yes, you can use the ADF for scanning..

This resource will answer your question that ADF can be used for scanning:

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

Thanks.

[QTM]

Short Answer: You can scan from the feeder.  You just have to initiate the scan from the HP Smart app.  You can't do it from the printer itself.