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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I just bought a brandnew HP Officejet Pro9132e (22/7/2025).

 

For redactional and journalistic work I often have to use OCR (optical character recognition; for som 25 years I have used Paperport in his various versions).

So, the announced OCR-capabilities of this printer were an important factor in acquiring the 9132e-printer.

 

I spent almost 3 (!) days in trying to make the OCR work; I had a very long "help by telephone" conversation, but even the HP-assistant didn't manage to make the OCR work.

 

Very disappointing and... I'd like to return the printer/scanner...

 

Or could someone give me a better advice?

 

Thanks!

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