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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-04-2022 11:15 AM

HP Recommended

My printer is connected to HP smart through on my hp laptop. Yes I uninstalled and installed the hp smart app twice. And I have plugged and unplugged the printer and restarted my laptop several times. Also would like to reiterate scan function was working fine up until 2 days ago.

1 person had the same question
3 REPLIES 3

‎04-04-2022 11:20 AM

HP Recommended

to add to my post my printer is 8600 OfficeJet All in One.  I am receiving a Scanner error on hp smart after document has scanned through auto feeder

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‎04-04-2022 11:25 AM

HP Recommended

Exact Scanner Message

Scanner Problem!!!

A problem with the scanner has been detected'

Restart the printer and then try scan again

If the problem persists then GET MORE HELP

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‎04-07-2022 03:12 PM

HP Recommended

@AB8600

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Is HP Smart App working from other devices? Are you able to scan from the regular printer drivers? Are you able to copy?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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