Really great older topic response re: WIA, but more information, please...

[hartmisc]

The original HP topic is located here: i cant start windows image acquisition

After trying the commonly recommended fixes (multiple times) for my HP Deskjet 3512 All-in-One connectivity issues without any success, I began scouring the Internet for less obvious causes and their fixes. Elsewhere, I found a reference to the WIA service not running, plus having dependencies. When I checked mine, I was shocked to see the service was paused, was missing one of its two dependencies, and the log in was incorrectly configured. At this time, I also discovered that the other dependent service was stopped.

I came back here hoping to find more information, where I found the aforementioned topic response by Jeet_singh. It is a great response filled with a lot of information. I found problems with the other services he mentions,  but he doesn't go into detail about dependencies and logins so I don't know how to properly proceed.

This has also got me to thinking, just what are the required services/processes needed to get a printer/scanner fully functional and connected to the network? Is there any type of check list available?

I have installed the printer software and drivers so many times that I have lost count. I have run HP's and Microsoft's various scans multiple times. Neither one has ever found a fixable problem with my printer, scanner, or network. Yet, quite by chance I discovered that my WIA wasn't even correctly configured.

My connectivity issue started very soon after a Windows 10 update and the implementation of a new router. Both happened within just a few days of each other. The new router happened when my service provider was upgrading the neighborhood service and accidentally knocked it out for several days. When I called to report no service, they advised me that I had to upgrade because they were discontinuing my current service. I upgraded, got a new router, and a printer that no longer connected to my network, even though it can be seen via the gateway user interface.

Since then, I have come to expect to have to fix many of my settings whenever Windows updates. Although irritating, these issues seemed more of a benign nature. However, now I have to wonder, which under the hood settings/services/processes might also be affected?  If there is no master list for All-in-One's with Wifi, can someone please help me with the correct configuration for these services:

Function Discovery Provider Host

Function Discovery Resource Publication

Again, I need to know dependencies and logins for them.

Also, I have found conflicting information for this service: Printer Extensions and Notifications. So help here would also be greatly appreciated!

[TEJ1602]

@hartmisc, Welcome to HP Support Community!

I will have to check on this to provide you with an accurate solution. I will write to you soon.

Thanks for understanding!

[hartmisc]

Many thanks for help! Let me know any information you need from me!

[TEJ1602]

@hartmisc, 

Thanks for waiting!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

If the issue persists, try the following steps:

a. Click on Start, in Search box type “services” without quotes.

b. Scroll down until you see Windows Image Acquisition (WIA).

c. Double click on it and go to the tab called Dependencies.

d. 2 services should be listed.

e. Exit that window and look for Remote Procedure Call (RPC).

f. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.

g. Go to Shell Hardware Detection and Double click.

h. Set the Startup Type as Manual and hit Apply.

i. You should be able to start the service by hitting Start.

Check if the issue is resolved.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[hartmisc]

@TEJ1602

In spite of what this message may convey, I really appreciate your taking time to get involved in this connectivity issue.

However, in my humble opinion, the scope of where the problem(s) occurs is larger than you or HP realize. Doing a search for printer connectivity cases on this forum results in a plethora of unresolved cases. This also holds true for other reliable forums on the Internet. Therefore, relying on HP's Scan Doctor and/or Microsoft's various troubleshooting tools to find a fix is (at least on the onset) non-effective, as is uninstalling and reinstalling software and drivers, etc.

Months ago, when this problem first occurred, I followed all of the recommended solutions. I began with the easy and worked my way to the more complex. This involved everything from HP and Microsoft automatic troubleshooters to looking for ghost devices to flushing printer settings to what ever else was recommended. Honestly, much of this is technically way over my head, so my paraphrasing is probably not spot-on. However, the point is, I tried it all, but nothing worked.

Move forward approximately a year and I began the process all over again. It is still over my head, so I am still uncomfortable with my paraphrasing but without going back and retracing the hundreds of links I have read to glean the exact terminology to cite, paraphrasing is the best I can do. Although I have seen a few new solutions to try, to date, nothing has worked still.

However, in the course of this renewed effort, I discovered that certain inbound and outbound port rules for my firewall should have been in place, but weren't. I created these as instructed (jpgs attached), but no fix still. However, why in the world were so many port rules not auto-created by the printing software from the get-go? (FYI: I use Windows Defender to manage my anti-virus and firewall.)

Additionally, HP Web Services appears to need Windows Services. Here there seems to be a loss of communication between the two for some reason. And the nuances of Windows Services is way more complex than your's or anyone else's instructions provide. After seeing a few posts about Windows Services, I manually changed some of my settings... using my best guess. FINALLY,  after NEVER being able to even get to HP Web Services, I got there MOMENTARILY! Then, poof! I was knocked off of them again! There is obviously a lot of miscommunication between HP Web Services and Windows Services going on with my printer and laptop. Personally, I suspect this is why so many others are having this same issue too.

It is only my opinion, but HP should examine the software of the many printer models involved and figure out where the communication problem between its Web Services and Windows Services exists. Or, a master list should be made available of exactly what Windows Services are required along with their itemized settings so that these can be manually changed by a user.

In essence, telling someone to turn on a service or check for a dependency is inadequate if any aspect of the accompanying settings screens for that particular Service or dependency is not correctly configured too (jpgs attached).

I do not mean to be disrespectful to anyone, but there seems to be some type of software fail between more printers and computers than HP is acknowledging. I feel as though this problem is being treated like isolated incidents with users unable to follow rudimentary directions for fixing it. However, based upon my experience thus far, the problem is far more than rudimentary, otherwise the usual recommended fixes would be resulting in Solutions being marked as opposed to so many obviously abandoned efforts.

I may receive some fallout for my posting. And, in time, maybe it will be proven to be my inability to follow rudimentary directions, but a concise order of steps to follow in one central location (as opposed to locating this bit of info in one post and another bit of info in another post) would be a great place everyone effected by this to start. Doing this would also show that HP acknowledges this problem and cares.

When Windows 10 was first released, my less than 6 months old Bluetooth adapter quit working. When I contacted Microsoft about the issue, they told me it being broken had nothing to do with Windows 10 and that my fix was to buy a new one. I had to save to get the first Bluetooth adapter, I didn't have ready funds to buy a second one so soon. So I rode it out and within 3 months my Bluetooth adapter began working and I have not had a problem with it since. My point is: Not everything is truly physically broken. And, constantly buying new devices because of software glitches is not a feasible long-term solution for people without the ready funds to do so. But, having said this, a manufacturer has to want to figure out exactly where their software is failing in order to find a fix. In the whole scheme of things, eventually people will remember which manufacturers were responsive and which weren't, and will make all of their future purchasing decisions on that fact. 

When I faced a similar situation between a different HP printer and Windows 8 when I upgraded to 8, HP recommended I buy a new printer. I did. I bought a top of the line Canon. Through Windows 8 and Windows 10, I have had nary a problem with it. This HP Deskjet 3510 is a hand-me-down that I used for everyday printing so as to save wear-and-tear on my Canon. I guess it goes without saying that if I have to buy an everyday printer to replace this one, which brand I am the least likely to purchase at this point.

Attached are the screens I referenced above. Two of the jpgs are for my missing and fixed firewall inbound and outbound port rules. The other jpgs are for the various settings screens for only the WIA service. One dependency leads to another dependency and so on, with each one seeming to have the same settings screens involved for themselves. But what are their particular needs? I know I was finally able to connect and interact momentarily to HP Web Services after I changed the tick-mark from THIS ACCOUNT to LOCAL SYSTEM ACCOUNT on a couple of the services where it seemed appropriate, but without specific instructions I was hesitant to do this every where I saw the discrepancy. (Also, mine is set to automatic because at the time I set this, the instructions I used stated automatic. Again, it is the secondary settings screens where I had to use my best guesses because leaving them at their default was getting me no-where.)

Additionally, my fix for Windows 10 updates and device problems was to subscribe to Best Buy Total Tech Support. Within 36 hours of purchasing my subscription, my new-to-me, hand-me-down HP Envy 17 laptop had been reset to version 1909 and was back at home. After I get the Envy laptop set up for my use, I will turn this HP Deskjet 3510 printer issue over to Best Buy Total Tech Support and see what they make of it. (Interesting note: Not surprisingly, as I was picking my laptop up, I overheard another customer discussing a sudden loss of printer wifi connectivity with the tech department. When my name was called, I lost track of the conversation, so I don't know how it ended.)

Again, TEJ1602, although I really appreciate your concern and willingness to help, I think the scope of this issue is beyond the readily known and needs to be more closely examined and then acknowledged and fixed by HP itself. Right, or wrong, simply my current humble opinion stated.

InboundPortRulesOutboundPortRulesWIA01WIA02WIA03WIA04WIA05

[asmita6658]

Hi @hartmisc

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Have a great day! 

[hartmisc]

@Asmita6658

I was privately contacted today by an HP Support agent, ThatGuyFromSoMe, regarding my post: Are you having printer Wifi connectivity problems too?  I responded to his request for basic information: First and Last Name, Country, Serial Number, Product Name and Case Number(s).

To date, HP hasn't contacted me regarding the specific post you responded to above.

Have a great day!

[hartmisc]

In an attempt to obtain a fix for my printer Wifi connectivity issue, I have started and/or responded to these forum threads:

Deskjet 3512 wifi connectivity problem 

Really great older topic response re: WIA, but more information, please... 

Printing OK with USB but printer will not connect to home wifi network 

Are you having printer Wifi connectivity problems too? 

As per HP Support Agent, Asmita6658, in this thread, Really great older topic response re: WIA, but more information, please... , I would be contacted privately by another HP Support Agent. After supplying only my name, my printer model, and my printer serial number to him, this is the response I just received from him today:

Directing me to the HP Sales Department so that I can purchase a new printer is not the type of help I need given that this printer, as per HP,  is Windows 10 compatible without issue.

HAVING TO PURCHASE A NEW PRINTER IS NOT AN ACCEPTABLE SOLUTION TO ME.