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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2020 11:06 AM

HP Recommended
Product: Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded to Windows 10 and seem to have lost the scan/fax from desktop capability. I've downloaded the HP Smart App, but it does not have a fax function.  Is there an app that has all functions available?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 07:42 AM

HP Recommended

@Bc030373 Welcome to HP Community!

 

I understand that you are looking for an application that works for all features.

 

I would suggest you install the full features software on your desktop. 

 

Please click the below link to download the full features software.

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

 

You have to use the HP print assistance for all features. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-08-2020 07:42 AM

HP Recommended

@Bc030373 Welcome to HP Community!

 

I understand that you are looking for an application that works for all features.

 

I would suggest you install the full features software on your desktop. 

 

Please click the below link to download the full features software.

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

 

You have to use the HP print assistance for all features. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No

‎01-13-2020 03:11 PM

HP Recommended

I just installed all the drivers and everything is working as it used to.  Many Thanks!

Was this reply helpful? Yes No
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