Red X

[John1709]

Can not print from phone or laptop?

Red X on display?

What do I do to fix please?

[Nal_NR]

Hi @John1709,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It must be frustrating not being able to print from your phone or laptop, especially with the red X on your printer's display. I can understand how disruptive this issue can be, and I’m here to help you get it fixed.

A few questions to narrow down the problem:

• Have you tried restarting both your printer and your devices to see if that resolves the connection issue?
• Is the red X accompanied by any error messages on the printer’s display or in the HP Smart app? 
• What device are you using the printer with a Windows, Mac, Android, or iPhone? What is the current Version?

Here are a few steps you can try to resolve the issue:

Check Printer Connection: Make sure your printer is connected to the Wi-Fi network. You can run a connection test from the printer’s settings menu or via the HP Smart app.

Power Cycle the Printer: Turn off the printer, unplug it from the power source for about 60 seconds, then plug it back in and power it on. This can reset any temporary issues causing the red X.

Update Firmware and Drivers: Ensure your printer’s firmware is up to date. You can check for updates via the HP Smart app or the HP website. Also, make sure your laptop or phone has the latest printer drivers installed.

Re-add Printer to Devices: On your phone and laptop, remove the printer from your list of devices, then re-add it using the HP Smart app or your device's printer settings. This can reset any configuration issues.

Run HP Print and Scan Doctor: If you're using a Windows laptop, you can download and run the HP Print and Scan Doctor to diagnose and automatically fix any problems with printing or scanning.

Keep me posted on how it goes. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.