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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-09-2022 12:38 AM

HP Recommended

Reinstalling software for HP Photosmart 2610 was on Windows XP trying to install unto Windows 7. I am trying to get the Printer Director software installed. Installation disc says it can't find the "Run as" command on my system. All I want is the scanning software. But there seems no support for it on th

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3 REPLIES 3

‎04-12-2022 09:20 AM

HP Recommended

Hi @HOLMAN2021,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

HP Photosmart 2610 All-in-One Printer driver for windows 7 is not available from the HP website. However, you can install the printer using windows built-in drivers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎04-14-2022 12:58 PM

HP Recommended

I need the scanning software that goes with printer. Not the drivers. The printer installed fine. But the windows scan software is too basic. I want the scanner software. It came with the printer. I have the disc. But I can't install it. Nor can I remember the name of program it was called. HP Director? 

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‎04-14-2022 01:29 PM

HP Recommended

The CD is not compatible with your Windows 7 and there are no HP full-featured software drivers available for your printer.

 

Hope this helps!

 

Keep me posted

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