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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-08-2020 02:54 AM

HP Recommended
Product: OfficeJet 4650
Operating System: macOS 10.15 Catalina

Dear Forum & Support 😉

 

I am facing the problem, the device list (computer names) provided on the scanner when using the scan-to option is "full" - meaning it does not accept any more entries.

 

My problem is, that this list is showing computers; i do not operate anymore, or old computer names, since those tend to change (on MACOS) under certain conditions.

 

I understand, that running a factory-reset might work, but I want to get around this option for several reasons if possible.

 

In another post here, users reported, the list would be deleted, when powering-off the printer/Scanner, but this is not working for me.

 

Since I am guessing others might have run into this issue, maybe someone can help me.

 

@HP: can you provide a tool or patch, which simply clears this list, but does not reset the whole printer?

 

Kind regards,

 

Thorsten

 

 

 

1 REPLY 1

‎10-08-2020 12:35 PM

HP Recommended

No,

An item will be removed from the list when uninstalling the HP Software from a computer, if this was not done and the computer is no longer available, restoring the factory defaults for the printer would be the only option.

 

Shlomi



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