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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-19-2018 06:14 PM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

How do I remove an old email address from the printer 'Scan to Email' function? I have forgotten the PIN

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2018 12:56 PM

HP Recommended

Hi,

On your printer control panel, touch the HP ePrint icon and then the Settings button or the gear icon.
Select Remove Web Services and follow the steps on screen to confirm any prompt.
 
Now click on Scan > Scan to Email and follow the steps on screen to register using your current email address.
 
Shlomi


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-20-2018 12:56 PM

HP Recommended

Hi,

On your printer control panel, touch the HP ePrint icon and then the Settings button or the gear icon.
Select Remove Web Services and follow the steps on screen to confirm any prompt.
 
Now click on Scan > Scan to Email and follow the steps on screen to register using your current email address.
 
Shlomi


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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