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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Removing Mac address filtering

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02-10-2019 02:27 PM
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Note: If you are using a wireless router, check your router's documentation or support site to make sure it meets the following requirements:
Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
I suggest you contact your service provider to remove the Mac filter.
Then, try connecting to the network.
Keep me posted, how it goes!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee