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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-22-2020 01:16 PM

HP Recommended
Product: HP Officeject Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I need to replace my current HP Officejet Pro 6978 and need a comparable All-in-one.  My issue is that Best Buy is replacing the printer, but I need to get a comparable one.  I'd like to get the latest version but would prefer it be a newer model and somewhere in the price range within my current All-in-one.  Can you provide some guidance on this so I can get a comparable printer?

1 person had the same question
1 REPLY 1

‎07-25-2020 05:08 AM

HP Recommended

@HelpMe213

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please contact HP Support in your Region for assistance with the upgrade or replacement

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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