• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 4500

This printer is not new but is new to me. I had to replace one of the ink cartridges and it was no problem. I then printed the alignment page as directed and placed it on the scanner. The scanner has been going for 20 minutes now. This seems excessive. If it's not working, what do I do? Thanks.

1 REPLY 1
HP Recommended

Have seen several threads on this topic and HP seems very quiet on the topic. The few reply's I have seen are of the unplug, remove, replace cartridge, spin in circles two times and pray variety. I think the underlying problem is the Envy 4500 was junk from the start and HP is wishing they'll all go away.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.