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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 8610
Microsoft Windows 10 (64-bit)

I never set a PIN for my home printer. Now I want to scan to email and its asking for a PIN.  I have a standard set of PINs that I use for devices and none of them work so I'm guessing this is something new.

 

How can I reset the PIN for this? 

 

7 REPLIES 7
HP Recommended

Hi @Mischu21 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned below:

 

Usually it will be the router's passkey, If it's the WiFi Direct, then you could try 12345678

 

You could also check this link which explains about getting the wifi password for the printer.

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

HP Recommended
Thank you for replying. I haven’t done any other steps since none of them clearly explained what to do without all the techie-speak.
I rarely use it as a scanner, so I’d have to say the last time I scanned with it was a year or so ago.
I will try the link you provided and the WiFi password. But my question is : It’s asking for a PIN not a password. I understand Pins are four digits.
HP Recommended

Hi @Mischu21 ,

 

Thank you for replying with this detailed response 😉 
I appreciate your time and efforts.

 

Please follow the troubleshooting steps I suggested earlier, and also try 12345678 with the pin. As I said earlier, If it's WiFi direct, then then the default pin is 12345678

 

Try it and let me know if it worked out. Cheers!!!! 😉

Barachiel
I am an HP Employee

HP Recommended
Do you mean use 12345678 as the pin or 12345678 plus the pin? Thank you.
HP Recommended

Hi @Mischu21 ,

 

Use 12345678 as the pin. It should work. 🙂

Barachiel
I am an HP Employee

HP Recommended

It only takes 4 digits.

HP Recommended

Did anyone ever answer these two posts?

 

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