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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-15-2018 09:10 PM

HP Recommended
Product: Bang & Olufsen Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an HP LasetJet Pro MFP M426fdw.  I recently had to change my server and email passwords due to a breach.  Now when I scan to email, I am receiving the error message "Username or password is incorrect.  Ensure both user account and password are valid."  How do I change the "from" email address/password so my printer/scanner can email me the scanned docs?  The only info I'm finding is about ePrint... that's NOT what I need.  I need to change the email preference setting, particularly the from email, on my printer/scanner.  Thank you in advance!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2018 09:35 PM

HP Recommended

I found my solution!  This YouTube video explains it clearly!  https://www.youtube.com/watch?v=EVilKvFXEf8  

View solution in original post

Set up Scan to E-mail using HP Embedded Web Server (EWS) | HP Printers | HP
Set up Scan to E-mail using HP Embedded Web Server (EWS) | HP Printers | HP
youtube.com/watch?v=EVilKvFXEf8
Learn how to set up and use the scan to e-mail feature on an HP LaserJet Pro MFP printer using HP Embedded Web Server (EWS). Chapters: 00:00 Introduction 01:13 Use IP address to open the EWS in a web browser 01:59 Turn on the Scan to e-mail option 02:15 Create new outgoing email profile 04:57 ...
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1 REPLY 1

‎10-15-2018 09:35 PM

HP Recommended

I found my solution!  This YouTube video explains it clearly!  https://www.youtube.com/watch?v=EVilKvFXEf8  

Set up Scan to E-mail using HP Embedded Web Server (EWS) | HP Printers | HP
Set up Scan to E-mail using HP Embedded Web Server (EWS) | HP Printers | HP
youtube.com/watch?v=EVilKvFXEf8
Learn how to set up and use the scan to e-mail feature on an HP LaserJet Pro MFP printer using HP Embedded Web Server (EWS). Chapters: 00:00 Introduction 01:13 Use IP address to open the EWS in a web browser 01:59 Turn on the Scan to e-mail option 02:15 Create new outgoing email profile 04:57 ...
Was this reply helpful? Yes No
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