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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-01-2025 08:23 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

MY SCANNERIS NOT WORKING AND IT WON'T LET ME PRINT FROM MY PRINTER

1 REPLY 1

‎06-03-2025 03:16 AM

HP Recommended

@SMITH83, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble with both scanning and printing on your HP ENVY Inspire 7955e All-in-One Printer. Let's walk through some steps to get everything working again.

Restart Devices

  1. Turn off your printer and unplug it from the power source.
  2. Restart your computer.
  3. After 60 seconds, plug the printer back in and turn it on.

Check Printer Connection

Make sure your printer is properly connected:

  • For Wi-Fi: Ensure the printer is connected to the same Wi-Fi network as your computer. You can check this on the printer's control panel.
  • For USB: Ensure the cable is securely connected to both the printer and the computer.

Reinstall or Update HP Smart App

HP Smart is essential for scanning and printing. If you haven’t already:

  • Download or update the HP Smart app: HP Smart for Windows/macOS

Once installed:

  1. Open HP Smart.
  2. Click Add Printer if your printer isn’t listed.
  3. Try printing and scanning from the app.

Reset the Printing System (macOS only)

If you're on a Mac:

  1. Go to System Settings > Printers & Scanners.
  2. Right-click in the printer list and choose Reset printing system.
  3. Re-add your printer and try again.

Check for Firmware Updates

Outdated firmware can cause issues:

  • Go to the printer’s control panel > Settings > Printer Maintenance > Update the Printer. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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