SCANNER ISSUE

[KDR3]

Windows 10 

I can print, however printer does not recognize the scanner. I have tried everything. tried the scan doctor and no luck 

[Ric_ob]

Hello, @KDR3 

Thank you for visiting the HP Support Community!

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[stevenlewis]

Error message is as follows: Something unexpected happened.  We weren't able to resolve the issueand can't finish printer setup right now.  You can try connecting again or continue setup from HP Smart in a few hours..

I have waited over 8 hours, turned Chromebook and printer off and on, closed and re opend the HP Smart App, still won't scan

[stevenlewis]

I have just resolved my scanner problem.  I had to create an account with HP and then the scanner option worked.  Hope this helps