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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-15-2024 10:42 PM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer

My scanner suddenly stopped working, but the printer is ok.   I have uninstalled and reinstalled the printer to no avail and tried the troubleshooter which tells me is can't resolve.

Category:
1 REPLY 1

‎06-16-2024 07:12 PM

HP Recommended

Full feature software 

https://ftp.hp.com/pub/softlib/software13/printers/oj6960/Full_Webpack-40.16.1234_1-OJ6960_Full_Webp...

 

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1718586713021.png

 




If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed

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