SCANNER NOT FUNCTIONING AT ALL!!!

[Starofsilver]

My all in one printer has not been working correctly to scan or copy for a little while know so I stopped using it because I wasn't able to get passed the alignment test because I was unable to scan the page it printed and wanted to scan and print it to verify the alignment. The scanner bar had stopped moving. Nothing, nada, zip movement. I have figured a way past the alignment test so atleast I could now print. But now I really need the scanner to work. So does anyone know what I can do to fix it or is it broke. It's not under warranty and I can't have service company fix it because there is not one in this little town on the middle of nowhere. THANKS! Any advice would be greatly appreciated.

PS I have tried all the basic trouble shooting recommendation and none worked. 

[Betty0610]

@Starofsilver

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this is a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

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