SCANNER WON'T SCAN SINCE INSTALLING WINDOWS 10

[snowdrop1]

C4500 all in one printer/scanner.  Since installing windows 10 I can't scan.  Printing/copying is fine.   When I press "New Scan" it says "establishing connection with C4500" and then just says "Could Not Complete Scan"  Haven't a clue what to do!!  Any help much appreciated

[JohnGPB]

Hey there,

If you can tell me the exact model of your printer i would be able to give you a more suitable answer.

I'm guessing its Photo Smart, but i would like to just make sure.

Hoping to hear from you.

[snowdrop1]

Hi John.  My printer is a HP Photosmart C4580 All in One printer scanner copier.

I use it via wifi.  Sorry I'm not for techy

It will print, copy but not scan.

Would be very grateful for any help you can give me

Regards

Sandra

[JohnGPB · Accepted solution]

Hi Sandra,

Try these step's.

What you should preform is a full uninstalltion of the Driver 14 (Solution Center) from your computer. (Importnet thing: If your computer is also an HP Machine, Follow the steps shown later on!!!!)

1.Unplugg your device (If its Wireless/Ethernet, skip this step)

2.Download the full solution (From here: http://ftp.hp.com/pub/softlib/software13/COL30130/mp-109997-3/PS_AIO_04_C4500_USW_Full_Win_WW_140_40...)

3.After it will finish downloading, extract the software and head into the Printer folder that is being shown there, Inside it head to the 'util' folder and then into the 'ccc' folder In here you should be able to find a file called "Uninstall_L4" >> run that file, It will open a black window, Just press Enter in order for it to start removing the software, after it will finish uninstalling you will be asked to preform a restart, save whatever you were working on and let it restart.

4.After it will finish booting up, head into C:\Program Files (x86) and delete the "HP" Folder that you see here.

5.Head into C:\Program Files (x86)\Common Files and delete the "Hewlett-Packard" Folder that you see here.

6.Here we are going to make some changes to the Registry, so before we start backup your registry entries by exporting your registry library to your desktop.(Follow those steps on how to do that)

6.1.Open up the "Run" window by pressing the Win-Key+R.

6.2.In the command line type in "regedit" and press enter, it will open up the registry editor.

6.3.In this very window on the top left side press on "file" and choose "export" , name the file "reg" and save it to your desktop.

7.In here head into HKEY_CURRENT_USER\Software and remove the HP/Hewlett-Packard folders that you find here.

7.1.Head into HKEY_LOCAL_MACHINE\SOFTWARE and remove the HP/Hewlett-Packard folders that you find here.

8.Open up the "Run" window again by pressing Win-key+R, in the command line type in "spool" in here open the "drivers" folder, in it open up the "x64/W32x86" Folder (According to your system type) and from there delete the HP Printer folder. (If the there are no HP folder's then don't delete anything.)

9.Go into C:\Windows and change the "twain_32" folder name to "twain_32 old".

10.Open the command line by pressing Win-Key+R, in the command line type in "%temp%" in the folder that will be opened, delete everything.

11.Next step will invlove using the Windows cleanup utility, which can be downloaded from here (http://www.google.co.il/url?sa=t&rct=j&q=&esrc=s&f​rm=1&source=web&cd=1&cad=rja&uact=8&ved=0CBwQFjAA...), after it will finish downloading install the File(Right Click and run it as Adminitrator) and open the software, a Small window will open, in it Search for anything that starts with HP and remove it.... (Everything is being showed as HP Except for one file called "bdq_scan" make sure to remove this file because there is a 97% chance that its the sole reason of your problem..)

12.Restart your computer.

13.Start the installation and follow the steps being shown.

__________________________________________________​_________________________________________

Incase you are using an HP Computer.

On step 4, Head into C:\Program Files (x86)\HP and remove only the "Digital Imaging" folder.

Skip step's - 5,6,6.1,6.2,6.3,7,7.1, and 11 completely.

And this should solve the issue, best of luck.

[snowdrop1]

Hi John.  I have printed off your instructions and will try and build up the confidence to apply them!!  I am not very technically minded.  Also, yesterday I managed to get the boot loop problem which is affecting some computers and I don't think as yet there is a solution.  My computer did stop rebooting and I am using it now, but I dare not turn it off in case it starts again.  I am awaiting a new update to resolve this issue.

I am slowly losing the will to live.

Can I ask a stupid question of you, please.  I am going to England [live in Cyprus] in a week or so and my son would be able to do this for me [he works in computers] but would it work if I am 2000 miles away from the printer!!

Sorry to be a pain.

Many thanks for your help so far.

Regards

Sandra

[Fifithesheep]

C4580

[ChrisInHouston]

In case anyone comes across this thread having this same problem ... I did not try the complex instructions above with registry editing steps ... but what I did do was uninstall all of the HP components (Solution Center, the driver, and everything else) and then reinstalled the entire package in compatibility mode (I used Windows 8, as that was the last version that I knew the scanner worked through Solution Center). Success! I am running 64 bit Win10 and was unable to use the scanner.

Note my printer was also having issues with documents getting stuck in the print queue after they printed. I was having to stop/start the spooler service and manually delete print spool files after each print job. Reinstalling the driver package in compatibility mode also resolved this issue as well.

Download link here (note, it's got an OS autodetect feature) - https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-photosmart-c4500-all-in-one-printer-se...