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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2024 07:24 AM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 11

Bonjour, mon imprimante Tout en un HP 8715 a un problème avec le scanner. La barre lumineuse interne qui balaye en dessous de la vitre, reste bloquée au milieu, elle ne revient plus à sa place. Je ne sais donc plus scanner, photocopier. Mais l'imprimante de documents fonctionne très bien.

Pourriez-vous me dire si cela est réparable ou pas ?

 

Merci d'avance.

Category:
1 REPLY 1

‎05-29-2024 11:54 AM

HP Recommended

Hi @Nanou1957 !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
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