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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-20-2017 07:10 AM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-
Operating System: Microsoft Windows 10 (32-bit)

 

 

I am unable to get the computer to scan by using the display on the printer - it will scan using the HP sotware on the computer;  the display also says it cannot connect to the computer when I try to scan from the display but the Wi-fi is connected to it.

 

I want to scan two page documents using the feeder shute and cannot do this from the computer; this was the whole reason I bought this particular model.  My last HP printer wasn't broken it just decided it didn't want to print in black any more! this was an issue I gave up trying to fix.

 

Help please!

 

thanks

Lyn

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2017 07:49 AM - edited ‎04-20-2017 06:59 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Assumed that you have installed the FULL feature software.  If not, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)

 

How to use "Scan to Computer" properly


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎04-20-2017 07:49 AM - edited ‎04-20-2017 06:59 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Assumed that you have installed the FULL feature software.  If not, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)

 

How to use "Scan to Computer" properly


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-20-2017 08:31 AM

HP Recommended
That's great thanks
I can now scan from display but still not doing double page duplex scans from printer feeder?
Was this reply helpful? Yes No

‎04-20-2017 08:41 AM

HP Recommended

Hi @Lyndyloub,

Glad to hear that your issue is resolved and all is working well now.

 

Spoiler
still not doing double page duplex scans from printer feeder

The ADF that comes with that printrer model (6960 series) is only a simplex ADF, NOT Duplex ADF.

 

If you would like to scan doubles sided documents, please watch this example on how to do that for your printer:

 

HP Officejet Pro 6960 series : Scan a 6 pages 2 sided document using the ADF

 

 

For more scanning tips, click here.


Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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