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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-08-2023 03:06 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows Server 2019

I have an  M477 FDN which should support SMB2  yet when i try to scan since disabling SMB 1   i get the message "Cannot find the remote server. Check server name or use IP Address to connect. Check that the remote computer is turned on."

 

I am on the latest firmware 

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2 people had the same question
2 REPLIES 2

‎11-02-2023 04:34 PM

HP Recommended

Were you able to scan with SMBv2? I am having the same problem.

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‎11-03-2023 11:14 AM

HP Recommended

Are you using the fqdn or IP address for the location? Many small networks do not have reliable DNS which means you need to use the IP address. Example: \\192.168.1.19\scans  not \\servername\scans

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