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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-26-2024 04:24 AM

HP Recommended
Product: HP Color LaserJet Managed MFP E78223dn - Bundle Product 23 ppm
Operating System: Microsoft Windows 10 (64-bit)

Hello Community, I have HP LaserJet MFP E78223dn printer, i am not able to use SCAN through email option, we are using O365, i have configured the SMTP but still not functioning.

it is showing error of SMPT Gateway or certificate error to rety sending the job by adding it to the queue, touch ok to cancel the job

1 REPLY 1

‎08-30-2024 12:13 AM

HP Recommended

Have you followed the configuration requirements for your Office365 account? This document shows the steps required:  https://support.hp.com/ca-en/document/c05920994

 

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