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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-27-2022 01:28 PM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n

When I scan I can see it scanned correctly in the preview window but when I save the file as a PDF the result is blank.  This just happened recently...I've had this unit for years now.  But if I print to a PDF from the preview window the resulting file is fine.

Category:
7 people had the same question
4 REPLIES 4

‎11-27-2022 11:50 AM

HP Recommended

If click the checkbox for "Long-term preservation (PDF/A) then it saves correctly; but I cannot choose this on "Scan to Computer"

1 person found this reply helpful
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‎12-13-2022 05:44 PM

HP Recommended

I have a 6830 printer and recently starting having the same problem.  I scan a document, it shows correctly in Preview but when I save the file as a .pdf, the file is  always blank.  Don't what is causing this but as suggested below, when sending the file to a folder, I check the box "long  term preservation PDF/A" and now it saves the file correctly.  I am using a new Mac desktop.

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‎01-11-2023 07:33 AM

HP Recommended

Interesting that this is happening just recently. 

I was scanning from the controls of my HP OfficeJet to my Mac Desktop nine days ago.  The next day it did not work.  
Glad I found this thread!  
Now I need to access the printer from my computer to scan.  And, yes, I needed to click on "long  term preservation PDF/A" as I am saving the document for it to keep the scan.  
Wonder if this is an HP program  update issue?

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‎01-11-2023 08:14 AM

HP Recommended

Most likely a conflict with a recent IOS update and HP is probably not going to modify software for a printer that is no longer made.  Here is a work-around;  use Image Capture, a scanning app that comes with Macs and works with this printer.

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