• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-20-2017 08:31 AM

HP Recommended
Product: HP Envy 4500

I recently re-installed Chrome as I had lost this search engine.

 

Now whenever I scan a document on my HP 4500 if I chose PDF I end up with a Chrome HTML which is a real pain.

 

Any ideas how to stop this and revert to standard saving options?

 

Thank for any help

 

StaggerUPU

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2017 09:20 AM

HP Recommended

Hi StaggerUPU,

Once scanning a PDF, pelase right click teh file and select Properties.

Within the General tab ensure that Opens with is set as Adobe Reader, else click Change and select Adobe Reader.

 

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Tags (1)
Was this reply helpful? Yes No
2 REPLIES 2

‎08-20-2017 09:20 AM

HP Recommended

Hi StaggerUPU,

Once scanning a PDF, pelase right click teh file and select Properties.

Within the General tab ensure that Opens with is set as Adobe Reader, else click Change and select Adobe Reader.

 

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (1)
Was this reply helpful? Yes No

‎08-20-2017 10:07 AM

HP Recommended

Hi Shlomil,

 

Brilliant, many thanks for this very useful help, I was having problems sending documents to friends and this will solve the issue.

 

Best wishes, John (staggerUPU)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.