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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-11-2023 09:02 AM

HP Recommended
Operating System: Microsoft Windows 11

HP OfficeJet 5200 series
I try to use the document feeder and it worked the first time I tried to scan multiple pages. Attempted to scan a second batch but received the error "Scan Cancelled by Scanner". Followed instructions posted on this board about deleting and reinstalling the scanner/printer. It worked one time and after that it continues to pop up an error message saying "Scan Cancelled by Scanner". Am I supposed to uninstall and reinstall the scanner/printer every time I want to use the document feeder?

2 people had the same question
1 REPLY 1

‎10-13-2023 12:37 PM

HP Recommended

@bricked-scanner 

 

Welcome to the HP support community.

 

I understand that you are getting scanning issues, I am glad to assist you.

Uninstall and reinstall the printer using HP Smart app to fix the issue.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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