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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-11-2023 09:02 AM

HP Recommended
Operating System: Microsoft Windows 11

HP OfficeJet 5200 series
I try to use the document feeder and it worked the first time I tried to scan multiple pages. Attempted to scan a second batch but received the error "Scan Cancelled by Scanner". Followed instructions posted on this board about deleting and reinstalling the scanner/printer. It worked one time and after that it continues to pop up an error message saying "Scan Cancelled by Scanner". Am I supposed to uninstall and reinstall the scanner/printer every time I want to use the document feeder?

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