• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-11-2023 09:02 AM

HP Recommended
Operating System: Microsoft Windows 11

HP OfficeJet 5200 series
I try to use the document feeder and it worked the first time I tried to scan multiple pages. Attempted to scan a second batch but received the error "Scan Cancelled by Scanner". Followed instructions posted on this board about deleting and reinstalling the scanner/printer. It worked one time and after that it continues to pop up an error message saying "Scan Cancelled by Scanner". Am I supposed to uninstall and reinstall the scanner/printer every time I want to use the document feeder?

2 people had the same question
1 REPLY 1

‎10-13-2023 12:37 PM

HP Recommended

@bricked-scanner 

 

Welcome to the HP support community.

 

I understand that you are getting scanning issues, I am glad to assist you.

Uninstall and reinstall the printer using HP Smart app to fix the issue.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.