Scan Cuts off Page

[mikef65]

Every time an A4 sized page is scanned, part of the page is cut off in the scan. This happens both with the document feeder and the manual placement on the screen. This could be due to the scan being set for a Letter sized document.

I have set the printer to A4 for print documents but do not know how to adjust for A4 for scan.

Any suggestions?

[A4Apollo · Accepted solution]

Hey there! @mikef65, Thank you for joining the HP Forums!

I understand that part of page cuts off during the scan on your printer.

Please try to perform a copy option and check if the pages are cutting off during the copy function.

If yes then it could be a hardware issue.

If copy option works fine without cutting off the pages then it could be a driver issue.

You can update drivers using the link below.

Link: HP Customer Support - Software and Driver Downloads

Please contact HP for service options if you still have issues.

Link to contact HP: http://hp.care/2bkTGBQ

Please let me know the outcome!

Cheers! 🙂

[mikef65]

Thanks this did help in a round about way as the reinstallation provided a settings menu that now included the settings of the scan function. The normal settings menu via the control panel does not provide this. Re-set letter to A4 and problem solved!

[A4Apollo]

@mikef65, thanks for the response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to HP products, you can always reach out to us.

We will try our best to help you out.

Have a great day!

Cheers!:)