Scan Dialog Box will not open and no error messages

[lilhall225]

I have reinstalled the full feature software three times since this problem began and still no results.  I can print fine, but not scan.  There are no error messages associated with this problem.  I have tried the print and scan doctor; however, it hangs up at the WIA test and will not procede.  I have checked the device services associated with the problem and all of them are enabled and on automatic.  The WIA is the only one showing stopping, but it is in automatic mode.

Thanking you in advance for your help.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try this:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[lilhall225]

Thanks!  I'm back in business.  It even helped solve my 2-sided scan issue. 

[greenturtle]

Hi @lilhall225,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[Brian-K]

I have this problem in Windows 7

Have recentry set up new (reconditioned) laptop and installed all recommended software fro HP Officejet 6600

Printer assistant looks exactly as it did on the old pc except that the scan dialog won't open. Also when trying to scan usiang the printer controls it goes through the process but fails

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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