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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-18-2025 07:15 AM

HP Recommended
Product: HP OfficeJet Pro 8122e All-in-One Printer
Operating System: Microsoft Windows 11

Have a problem to scan DIRECT to a PC.

Downloaded and installed the recommended HP scanning software drivers, or at least I think I have.  Still unable to scan direct to PC.

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1 REPLY 1

‎04-18-2025 07:36 AM - edited ‎04-18-2025 07:36 AM

HP Recommended

If you want to push a button on the printer and have it scan and automatically send the scan to yours or any PC, that is a different type of problem and involves setting up a shared drive or using an email app on the printer to mail out the scan

 

If you want to click an icon on the PC or smartphone and have the scan show up that requires the app HP SCAN or the app HP SMART.

 

Full feature software for printing and scanning

https://ftp.hp.com/pub/softlib/software13/printers/OJP8120/HPEasyStart-16.2.1-OJP8120_59_0_1853_1_We...

 

scanning software for OCR and extra stuff

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.5.6303-SJ0001_Fu...

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

LOCALIMAGEFILE-PC-0.png

BeemerBiker_0-1716903486175.png

If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart

LOCALIMAGEFILE-NO-0.png

 

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