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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP LaserJet Pro MFP M29w Printer

Apparently, a recent update has changed the Scan Directions popup and I'm unable to direct what local file to send it to, or rename it when saving to a local file.

1 REPLY 1
HP Recommended

Hi @K-Dub79,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

You're right, recent HP updates might have changed the scanning interface. Here are a couple of ways you can try to scan and save to a local file with your HP LaserJet Pro MFP M29w printer:

Method 1: Using HP Smart App (Recommended)

  1. Download the HP Smart app from the App Store (iOS) or Google Play Store (Android).
  2. Open the app and follow the on-screen instructions to add your HP LaserJet Pro MFP M29w printer.
  3. Once connected, tap the "Scan" icon within the HP Smart app.
  4. The app should offer options to adjust scan settings like resolution, format (PDF, JPG, etc.), and destination.
  5. Look for a "Save to" or "Destination" option within the scan settings. This should allow you to choose a local folder on your device to save the scanned document.
  6. You might also be able to rename the file before saving within the HP Smart app settings.

Method 2: Using HP Scan Software (For Windows/Mac)

  1. Make sure you have the latest HP full software solution installed for your HP LaserJet Pro MFP M29w. You can find the download on the HP website for your specific printer model.
  2. Open the HP Scan software on your computer.
  3. The software interface might offer options to adjust scan settings like resolution, format, and destination.
  4. Look for a "Save to" or "Destination" option within the scan settings. This should allow you to choose a local folder on your computer to save the scanned document.
  5. You might also be able to rename the file before saving within the HP Scan software settings.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
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