Scan Dr. stuck on Windows (WIA) scan

[Agent4U]

Got on Print and Scan Dr, goes through and checks off first four, then gets stuck on Windows (WIA) Scan, need this yesterday!

[Rainbow23]

@Agent4U, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are are getting an error on Windows (WIA) Scan while running the HP Print Scan Doctor.

Don't worry as I have a few steps that should help fix this issue.

And here's the steps listed below:

1. Hold down the Windows Logo key  on the keyboard and the 'R' to open the run box

2. Type services.msc and press Enter

3. Locate Windows Image Acquisition (WIA) 

4. Right click and open Properties

5. Stop the service from the General tab and then Start it again

6. Verify that the Startup type is set to Automatic rather than manual. 

7. Also, look for 'Shell Hardware Detection' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically from its properties.

8. Locate the 'Remote Procedure Call (RPC)' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically as well.

Let me know how that works.
 

I hope you have a good day ahead.
 

[LHHegland]

For several weeks, I've been having similar difficulties trying to scan using the HP LaserJet MFP M426fdw (connected wirelessly). The printing functions worked perfectly. Yet, the basic scanning functions only worked if I went through HP Smart, but they were very basic — 300 dpi at most, no duplex scanning. My computer is running Intel Core i5-6600 CPU @ 3.30 GHz (x64-based processor) with Windows 10 Pro Version 1703 build 15063.674 (64-bit).

When running the HP Print and Scan Doctor to Find and Fix a Scanner Problem, the application would indicate an error during the Windows (WIA) Scan. It would then tell me to unplug the printer/scanner device for a few seconds, plug it back in, turn it on, and restart the computer. After restarting, the HP Print and Scan Doctor would automatically resume, but it still would indicate an error during the Windows (WIA) Scan. Even if I tried to skip over the error, it would indicate the HP Scan and the Test Scan passed, but the HP Scan application would load in the background with an error indicating HP LJ M426fM427f Scan not found.

I repeatedly verified that the following required services were running: Windows Image Acquisition (WIA), Remote Procedure Call (RPC), DCOM Server Process Launcher, and RPC Endpoint Mapper.

Here are the steps that ultimately solved the problem for me:

1. Go to Programs and Features
2. Uninstall
   a) HP LaserJet Pro MFP M426f-M427f
   b) HP LJ M426fM427f Scan HP Scan
   c) HP Smart
   d) I.R.I.S. OCR
   e) HP Dropbox Plug-In
   f) HP Google Drive Plug-In
3. Run C:\HP_LaserJet_Pro_MFP_M426f-M427f\Utilities\Scrubber.exe as Administrator
4. Press the Windows button + X then select Run, then type %temp% and enter to open the Windows temporary directory
5. Select all of the files in that directory (Ctrl-A)
6. Delete all of the files in that directory
7. Empty the Recycle Bin
8. Set firewall to trusted network (check the instructions for particular firewall software)
9. Go to Device Manager
10. Uninstall Devices and Related Drivers (item a should take care of items b-e)
    a) Printers -- HP LaserJet Pro MFP M426f-M427f PCL 6)
    b) Imaging Devices -- NPIA56DE9 (HP LaserJet MFP M426fdw)
    c) Print Queues -- NPIA56DE9 (HP LaserJet MFP M426fdw)
    d) Software Devices
          i) NPIA56DE9 (HP LaserJet MFP M426fdw)
          ii) NPIA56DE9 (HP LaserJet MFP M426fdw)
         iii) NPIA56DE9 (HP LaserJet MFP M426fdw)
    e) WSD Print Spooler -- NPIA56DE9 (HP LaserJet MFP M426fdw)
11. Go to Devices and Printers
12. Remove the device NPIA56DE9 (HP LaserJet MFP M426fdw), if it exists
13. Restart the computer in Safe Mode (see https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode )
14. After restarting, Press the Windows button + X then select Run, then type cmd.exe to open the Command Prompt
15. Type sfc /scannow and enter to begin the scan and repair process, which might take 15 to 30 minutes to complete.
16. Restart the computer as usual
17. Find and download the printer firmware, if any
18. Find and download the printer software and drivers
19. Download HP Print and Scan Doctor http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
20. Run the printer firmware, if any, as Administrator
21. Once the process is finished, turn the printer off and back on again
22.  Run the the printer software and drivers installer as Administrator
23. Run the HP Print and Scan Doctor as Administrator, it should find your printer, select fix scanning problems.
24. After the Windows (WIA) Scan error is discovered, unplug the printer for a few seconds as directed, plug it back in, turn it back on, and restart Windows.
25. Be Patient! After Windows restarts, do not do anything. Simply let the HP Print and Scan Doctor process in the background (you can't see it working, but it is). It can take anywhere from 15 to 30 minutes for it to complete the scans and repairs in the background. Have faith!
26. Once HP Print and Scan Doctor finishes, click continue. It should finish the rest of the scans successfully, including the Windows (WIA) Scan.

[Jellygoop]

@LHHegland - it took me a while to complete all of the steps that you listed but IT WORKED, when nothing else online would.  Really appreciate you taking the time to write that up.

[Arj007]

This did not work

[SunomiLLC]

First HP Scan & Print Doctor found the Windows (WIA) Scan issue and fixed, retried to scan a document but clicking on the Scan Document button in the HP Solution Center window made both buttons (Picture and Document) disappear for a few seconds, then re-appeared but nothing happened.  Followed the instructions about checking the Services, stopped and started the Windows Image Acquisition, stopped and started the Shell Hardware Detection, but when I opened the Remote Procedure Call (RPC) I found that it was not started, it was not stopped, all buttons are gray, and it does not allow me to start it or stop it.  However, the Service Status indicates : Running.  Still the printer does not scan.

[The_Fossette]

@SunomiLLC,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your printer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• What are the troubleshooting steps you have performed?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[SUNOMILLC1]

Hello The_Fossette,

Thanks for helping.

• the printer is an HP Photosmart C6180 All-in-One
• Windows 10
• I am using the printer in Wi-Fi, connected to a recently purchased laptop (a Lenovo Memopad L340).  I can print, but I cannot scan. 
• I resolved the issue with the issue related to the Windows (WIA) Scan, using the HP Print and Scan Doctor software.  I turned off the printer and restarted the laptop several times to no avail.  Scan Doctor suggested the latest drive for the C6180 and installed it: HP Easy Start_10_5_4216_12.exe.

Here is what happens, and it is still what happened from the very beginning.  I open the HP Solution Center window and click on the "Scan Document" button.  Both buttons, picture and document, disappear for a few seconds (but the text remains in place), then the buttons reappear, yet the scan does not start.  At one point during several trials with the HP Print and Scan Doctor, a message appeared to tell me that the printer is not scanning because another application controls it.  I am new to Windows 10.  Does this OS have a "default" scan included?  Could it be the culprit?

Once again, thanks for your help.

[The_Fossette]

@SunomiLLC,

Are you able to make a copy?

If you are able to make a copy then root uninstall the printer and then reinstall it and check.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you are unable to make a copy then it might be a hardware issue.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[MCBish]

Rainbow23, Thank you for your detailed list of corrections for the WIA problem; however, after completing your procedure, I still cannot scan.  I can print, just like the original person requesting assistance.  My WIA, Shell Hardware Detection, and Remote Procedure Call are all running and automatic is selected.  

What else could be causing the problem with the scan doctor not making it past the WIA?

Thanks so much.