Scan Fail, HP Solutions Center Fail

[JamesEwing]

Okay, I just moved to a new Lenovo PC from a 6-year old Dell. Both are running Win 10 64 with automatic updates. On the Lenovo the printer funtion works fine but I am unable to scan. From the HP side of things it appears as though the HP Solutions Center is no longer installed, from the MS side of things Windows thinks that there is no scanner installed.

I've followed all of the steps listed for troubleshooting including:

Turning things off and back on (duh!).

Running the HPPSdr multiple times.

Uninstalling and reinstalling all HP software on my PC.

Re-running the HPPSdr and doing (yet another) full install.

All without result.

I've also got the HPAiO Remote app (which seems to be HP's replacement for the Soulutions Center) installed and it too is reporting that "HP AiO Remote is unable to scan from this printer".

HP's website reports that HP no longer supports the printer.

So, my guess based on all this is that HP's latest driver removed the scan funtionality from the desktop. My inner conspiracy theorist thinks that this is just a plot to get me to buy a new printer. My inner economist thinks that HP doesn't want to spend any more money on an "obsolete" product and left out scan support to get me to buy a new printer. My inner realist thinks that some dope just forgot to cut and paste the scanning functionality code into the Win 10 driver and this minor oversight made it through QC.

Has anybody been able to fix this issue?

Thanks.

James

[Dragon-Fur · Accepted solution]

@JamesEwing

I can offer the following:

The driver is admittedly a bit dated; according to the checks, the printer is supported in Windows 10.

From:

HP Printers - Windows 10 Compatible Printers

Model

Recommended driver

Additional driver options

Windows 10 Mobile support?

HP Photosmart Wireless All-in-One D110 HP Photosmart Wireless All-in-One D110a HP Photosmart Wireless All-in-One D110b HP Photosmart Wireless All-in-One D110c HP Photosmart Wireless All-in-One D110d HP Photosmart Wireless All-in-One D110e HP Photosmart Wireless All-in-One D110f

HP full feature driver

Windows in-OS driver

No

Example:

HP Photosmart e-All-in-One Printer - D110a

Full Feature Software:

File name: Full_Webpack-140.0.408-5-PS_AIO_07_D110_140_408-5.exe

Release details

Released: Oct 22, 2012

Version 14.8.0

Make sure your Windows Updates are indeed current:

It is best is your Windows 10 is at the latest Version / build, having installed the latest Updates, including:  Cumulative update for Windows 10 Version 1511 and Windows Server 2016 Technical Preview 4: July 12, ...

Note that unless you have switched Windows Updates to "deferred", Windows will attempt to update your system automatically.

You can check your Windows Update History:

Start > Settings > Update and Security > Advanced Options > View your update history

Help, suggestions, and examples:

Install Full Feature Software – Printer

General Steps if Operating System recently migrated to Windows 10 or to re-install the printer software:

1. Create a Restore Point >
2. Open Printer’s Website Driver Support Page >
3. Download a fresh copy of the Full Feature software >
4. Remove existing Printer Software from Programs and Features / Apps and Features / All Apps / Devices and Printers >
5. Shut down the computer > boot, and log in >
6. Install Full Feature Software (find in your Downloads folder > Double-Click on the file) >
7. Restart the computer and log in to finish the installation

Section(s) of interest include:

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues
• Preparation
• Extras and Optional > HP Information, Diagnostics, and Installation Help
• Create a Restore Point
• Remove Printer Software (two parts)
• Download and Installation
• Restart Everything
• Scanner Connection Lost > Sub-Section: Scan to PC - Network Protocols
• Scanner Connection Lost > Sub-Section: Scan to Computer - Enable
• ...

HPAiO Remote app  is not the Full Feature Software (formally Solution Center) printer program you install on your computer; the Remote App is used to print from non-Windows devices.

HP Printers - Using the HP AiO Printer Remote App (Android & Apple)

According the the check, Mobile printing is no longer supported on this printer.

Regardless of all else, if you have beat this issue into the ground and the scan setup will not engage, try other scanning options:

From the Troubleshooting Section:

HP Printers - 'No Scan Options' Message (Windows)

See Section:

Step 6: Try scanning workarounds

and

Scanning Program Options

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[JamesEwing]

Hi DF,

Thanks for all the suggestions. Windows is completely up to date, I've got the latest drivers,  and all else seems nominal. I installed a couple of other scan apps and in NONE of them sees a scanner on the system. BUT if I contact the printer directly through its IP address I can scan with no problem. Plus despite repeated clean installs, HPPSdr still thinks the full software package needs to be run because "The full software solution for your product is not installed on this computer."

I'm guessing something got broke somewhere along the line and at this point it's just not worth the effort.

Anyway thanks for your help. It looks like I had covered all the bases with my initial attempts. I'll just limp along with webscan until I can get something more modern...

Best,

James

[Dragon-Fur]

@JamesEwing

You are welcome.

Sometimes the answer is "Sort of". 

If you ever need something Webscan does not offer, you might try Naps2 -- nice little program and it provides a decent scan / edit window for "crop" purposes.

More possibles:

Windows Scan (available in Windows 10) is nice -- and provides that nice, big scan / crop window.

How to Scan Documents in Windows 10 - For Dummies

PDFSAM is used and recommended by one of our Experts.

Infranview > as described:  Free and Awesome

Scan and Capture > from the Windows Store

HP Scan and Capture – Windows Apps on Microsoft Store

Reference Dragon document posted earlier...

Happy Printing!

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.