Scan Function

[FMWC]

The scan function of my HP Smart Tank 750 All-in-One printer does not work properly. I used the "Scan" function from my HP Smart App to scan a 4-page document . The pages have been rolled through the feeder but the HP Smart App continues to show it is "scanning" in progress and never ends. I tried a few times but the issue still there.

[Garp_senchau · Accepted solution]

@FMWC, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with an issue where the scanning process doesn't complete properly on your HP Smart Tank 750 All-in-One printer. There are a few things we can try to troubleshoot and resolve the issue. Here are some steps you can follow:

Check the Printer’s Status

Make sure your printer is connected to the same Wi-Fi network as your computer or mobile device (if you're using the HP Smart app).

Look at the printer's display panel for any error messages or warnings (like paper jams or low ink levels).

If there are multiple tasks in the queue, they could be causing the issue. Clear the print queue and try scanning again.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Try Scanning from the Printer’s Control Panel (Not the app).

Instead of using the HP Smart app, try scanning directly from the printer’s control panel.

Load the document in the ADF (Automatic Document Feeder).

On the printer’s display, select Scan and choose the destination (email, computer, etc.).

If this works, the issue might be isolated to the app.

Reinstall or update the HP Smart App

There could be a problem with the app itself. Try uninstalling and reinstalling the HP Smart app.

After reinstalling, ensure the app is fully updated.

Check the Document Feeder

The document feeder might be having trouble with one of the pages, especially if it’s too thick, wrinkled, or has some other issue.

Try scanning a single page to see if the problem still happens. If the feeder scans one page at a time, there might be an issue with handling multiple pages.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,