Operating System: Mac OS X 10.6 Snow Leopard and older
I've had this printer since 2014ish, and I've never had an issue with scanning (though I don't scan often). So today, I attempted to scan a document and I received (part of a message) saying "make sure computer software has been installed." First, I attempted to download the driver and It wouldn't allow me to do that. Then I went through the troubleshooting prompts on HP, and that didn't help. Now here I am trying to figure out for the life of me why this isn't working. NOW, one possible cause it could be related to is that I had an HP printer at my work which started giving me issues when I received messages about malware will damage my computer. I deleted the drivers and any related HP product to my printer. I might have deleted an important component that is preventing me to scan?? I apologize if this post has been duplicated.
P.S: I was successfully able to scan via the HP Smart app, though I still would like to utilize my printer scan.
These errors occur when Apple's AirScan driver is active instead of the HP scan driver when the Scan button is pressed on the printer. To resolve this problem, enable Scan to computer from the HP Utility.
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