cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Shawnie47
New member
1 0 0 0
Message 1 of 2
142
Flag Post

Scan Issue: Can't scan to computer; make sure computer software has been installed.

HP Recommended
HP 3510 All in One Deskjet
Mac OS X 10.6 Snow Leopard and older

I've had this printer since 2014ish, and I've never had an issue with scanning (though I don't scan often). So today, I attempted to scan a document and I received (part of a message) saying "make sure computer software has been installed." First, I attempted to download the driver and It wouldn't allow me to do that. Then I went through the troubleshooting prompts on HP, and that didn't help. Now here I am trying to figure out for the life of me why this isn't working. NOW, one possible cause it could be related to is that I had an HP printer at my work which started giving me issues when I received messages about malware will damage my computer. I deleted the drivers and any related HP product to my printer. I might have deleted an important component that is preventing me to scan?? I apologize if this post has been duplicated.

 

P.S: I was successfully able to scan via the HP Smart app, though I still would like to utilize my printer scan. 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 2
Flag Post
HP Recommended

@Shawnie47, Welcome to HP Support Community!

 

These errors occur when Apple's AirScan driver is active instead of the HP scan driver when the Scan button is pressed on the printer. To resolve this problem, enable Scan to computer from the HP Utility.

 

Link to download the printer software is here- https://ftp.hp.com/pub/softlib/software12/COL43722/al-106099-3/Deskjet-3510-series_v12.23.0.dmg

  1. Turn the printer off, and then on.

  2. On the Mac, open Finder , click Go in the top menu bar and then click Applications.

  3. Double-click the HP folder, and then double-click HP Utility.

    NOTE: 

    If you cannot find HP Utility, try scanning with another app or method, such as HP Easy Scan or Scan to Email.

  4. Click All Settings, click Scan to Computer, and then select the box next to Enable Scan to Computer.

    Enable scan to computer in HP Utility

  5. On the printer control panel, navigate to the scan menu or icon, and then select your computer name.

  6. Start a scan job.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation