Scan Need UserName & Password

[Pamela964]

Can't scan.  Wants UserName & password?

[VikramTheGreat]

Hi @Pamela964,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When your HP printer asks for a username and password during scanning, it usually means the printer is trying to send the scanned document to a network folder (SMB) or email server (SMTP), and those services require authentication.

Steps to Fix This

1. Scan Using HP App

• Download the HP app for macOS from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Open the app and select Scan.
• This bypasses network authentication and scans directly to your computer.

2. If You Want to Scan to a Network Folder

• You must provide the username and password of the computer or server hosting the folder.
• Example: 
  • Username: Your macOS account name
  • Password: Your macOS login password
• Ensure the folder is shared and accessible on the same network.

3. If You Want Scan to Email

• Enter the credentials for your email account (SMTP settings).
• For Gmail or Outlook, you may need an App Password if two-factor authentication is enabled.

4. Disable Authentication (Optional)

• Open the printer’s Embedded Web Server (EWS): 
  • Find the printer’s IP address (print a Network Configuration Page).
  • Enter the IP in your browser.
• Go to Scan Settings and check if authentication can be disabled for local scans.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat