Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-13-2018 06:51 PM

HP Recommended
Product: HP 6830
Operating System: macOS 10.13 High Sierra

Yesterday I had no problem scanning a document. Inserted in Feed on printer. Opened Settings. Selected Printers&Scanners. When menu opened, it offers Scan option. Today -- no Scan option! Just Print option. Help!

Thank you.

18 people had the same question
1 REPLY 1

‎03-14-2018 05:42 PM

HP Recommended

@PlsHelpQ

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with the printer not being found. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

 

For better clarity and to assist you better I would require more information regarding this:

Did you run any updates on Mac or printer?

 

Meanwhile

 

Reset the print system

  1. Click the Apple menu, then click System Preferences.

  2. Depending on your version of OS X, click Print & Fax, Print & Scan, or Printers & Scanners.

  3. Right-click the blank space in the Printers list, then click Reset printing system.

    Figure : Resetting the print system

    Resetting the print system

  4. Click Reset in the confirmation window.

  5. Enter the Administrator name and password, then click OK.

  6. Wait for the printing system to reset. When complete, no printers should display in the list.

  7. Try installing the HP software again.

Reinstall the HP software

  1. Turn on the printer.

  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the computer.

  3. Go to HP Customer Support - Software and Driver Downloads.

  4. If prompted, select a method to identify your printer model, then follow the on-screen instructions to go to the downloads page.

Add the AirPrint printer to the Mac printer queue

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

    Figure : Example of the Printers & Scanners window

    Example of the Printers & Scanners window

  2. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    Select AirPrint from the Use menu

  3. Open a document or photo, click File, and then click Print.

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.