Scan Preview is Excellent Quality but actual Scan is cropped and lower quality

[ABauer1]

Scan Preview is excellent quality but actual Scan is much less and different sizing/display. No option available in the HP software seems to help. Any similar experience or assistance available?

[Dragon-Fur · Accepted solution]

@ABauer1 

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@ABauer1 wrote:

Scan Preview is excellent quality but actual Scan is much less and different sizing/display. No option available in the HP software seems to help. Any similar experience or assistance available?

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What you can / should do depends on which software / application you are using and what you have already tried...

For example... HP Smart Windows

It MIGHT be possible to correct / edit the scan content within HP Smart after the initial scan and before saving / sharing.

Will that work?

Unknown - it depends on whether the scan actually picked up the "Entire Scan Area" content and whether "Custom" Crop can be adjusted.

If you wish to try it...

Open HP Smart

If not done, sign into the application

Select to Scan Photos

Adjust the settings on the main scan menu, including Set Scan Area = "Entire Scan Area"

Scan the content

After the initial scan, Edit the content and Crop the boundaries

Reminder: 

The highest resolution is not always the best choice. 

What? Too much detail pulled from the item to be scanned can create a weird pixelated result.

Example - HP Smart Windows - Scan Photos - Main Menu / Presets (Scan Page Size

HP_Smart_W10_Main_Menu_2HP_Smart_W10_Scan_Photo_Screen_5

HP Smart Windows provides a number of options to edit scanned content before saving / sharing / printing the contents.

Example - HP Smart Windows - Scan Photos - Edit / Crop and other options

HP_Smart_W10_Scan_Edit_Image_Set_5

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HP Full Feature Software / full driver printer software

Example - HP Scan (part of the Full Feature Software) - Save as JPEG

9025_HP_Scan_menu_JPEG_More_Image_All_3

References / Resources

The full driver provides the foundation on which other programs and printing software depend.

Preparation - Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

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NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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[ABauer1]

Thank you! After some trial and error, I was able to get the full printer version. It.kept trying to give me just the HP Smart, and for my printer (envy 6055e) it did not have the options you gave above. By using the full feature and saving to jpeg, this works much better.